Returns

Norton TCG Returns & Refunds Policy
Our Condition Guarantee

Every card is graded by hand before it is listed. If a card arrives in worse condition than the grade stated on its listing, we will put it right with a replacement or a full refund.
Returns Window
In accordance with UK consumer law, you can return any item for any reason within 14 days of delivery.
To be eligible for a change-of-mind return, items must be returned in their exact original condition. For individual trading cards, they must remain sealed inside the tamper-evident security packaging they were dispatched in with the holographic seal intact. Because trading card values are highly volatile, breaking or altering this security seal changes the condition of the collectible, and we reserve the right to deduct up to 100% of the refund value.
Sealed Products

Sealed products (booster boxes, blisters, tins) must be returned completely unopened and in their original factory shrink-wrap. We cannot accept returns on opened sealed products under any circumstances.
How to Start a Return
  1. Email us at info@nortontcg.co.uk within 14 days of delivery with your order number and the cards you want to return.
  2. Tell us the reason, and include a clear photo of the card (and its security seal) or packaging.
  3. We will reply with return instructions within 3 working days.
Damaged, Misgraded, or Incorrect Orders

If we sent the wrong card, or it was damaged in transit, we will cover the return postage costs and arrange a replacement or full refund straight away. Please contact us within 3 days of delivery and keep all original packaging.
Return Postage & Shipping Costs
  • Change-of-Mind: Return postage is at your own cost. We strictly recommend using a tracked service (such as Royal Mail Tracked), as we cannot issue a refund for items that do not safely reach us.
  • Shipping Cost Refunds: If you return your entire order within 14 days, we will refund your original standard delivery charge. If you chose an enhanced shipping method (such as Special Delivery), only the cost of our standard basic shipping option will be refunded [⚖️].
Refunds

Once your return package arrives, it will be inspected under camera verification. Approved refunds will be processed back to your original payment method within 2 working days of receipt.